Please select the exact model of your device before ordering. For iPhone, you can check this under Settings → General → About → Model Name. Standard, Plus, Pro and Pro Max models may require different cases.

Please contact us as soon as possible at support@casecorex.com . Once your order has entered processing, packing or shipping, we may no longer be able to modify or cancel it.

Estimated delivery times are approximately 3–6 business days for Express Shipping, 6–10 business days for Standard Shipping, and 7–15 business days for Economy Shipping. Delivery times are estimates and may vary by destination.

Once your order has shipped, tracking information will be sent to the email address used during checkout when available. Tracking may take approximately 24–72 hours to begin updating.

International shipments may temporarily stop updating while moving between logistics providers, countries or customs facilities. A temporary pause does not necessarily mean your package is lost.

Please check around your delivery location, with household members, neighbors, reception desks, mailrooms or parcel lockers first. If you still cannot locate your package, contact us at support@casecorex.com with your order number and tracking information.

Please contact us with your order number and clear photos or videos of the item, packaging and shipping label. We will review the issue and provide an appropriate solution.

CASECOREX offers a 30-day return period. Eligible products must generally be unused, undamaged and returned in their original condition and packaging. Please contact us before sending any item back.

Once your return has been received, inspected and approved, the refund will be issued to your original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may require additional time.

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by local authorities. Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.