Shipping policy
Shipping & Delivery Policy
At CASECOREX, we aim to provide reliable and transparent delivery services to our customers.
Depending on the destination, order, and logistics route, shipments may be handled by DHL, UPS, FedEx, postal services, or other trusted international and regional logistics providers.
1. Order Processing
Orders are processed before being transferred to the applicable shipping provider.
Processing time is separate from shipping transit time.
During holidays, promotional periods, high-demand periods, or unexpected supply-chain disruptions, additional processing time may be required.
When available, tracking information will be sent to the email address provided during checkout after shipment.
2. Shipping Methods
Express Shipping
Estimated delivery: 3–6 business days
Express orders may be transported using DHL Express, UPS, FedEx, or a comparable expedited service.
Standard Shipping
Estimated delivery: 6–10 business days
Standard shipping provides a balance between delivery speed and shipping cost.
Packages may use international air transportation followed by local carrier delivery.
Economy Shipping
Estimated delivery: 7–15 business days
Economy shipping may be available for selected products and destinations.
Packages may use consolidated international transportation followed by local postal or courier delivery.
All delivery times are estimates and are not guaranteed.
3. Tracking
When tracking is available, tracking information will be sent after your order has shipped.
Tracking information may require approximately 24–72 hours to begin displaying updates.
International shipments may be transferred between multiple logistics providers, which can occasionally result in temporary gaps in tracking information.
For assistance:
4. Remote Areas
Certain delivery addresses may be designated as remote or extended-delivery areas by the applicable carrier.
These may include:
- Islands;
- Rural locations;
- Mountain regions;
- Military addresses;
- Areas with limited courier coverage.
Remote destinations may require additional shipping time or additional carrier charges.
If an additional shipping fee is required before dispatch, we will attempt to contact you by email.
You may choose to accept the additional fee, provide another eligible address, or cancel the affected order before shipment.
5. Remote Area Delivery Times
Remote or extended delivery destinations may require approximately 5–10 additional business days beyond the normal estimated delivery time.
6. Customs, Duties & Taxes
International orders may be subject to:
- Customs inspections;
- Import duties;
- Taxes;
- VAT;
- Brokerage charges;
- Other fees imposed by authorities.
Unless expressly stated otherwise during checkout, such charges may be the responsibility of the recipient.
CASECOREX does not control customs authorities or their processing times.
7. Shipping Address
Customers are responsible for entering an accurate and complete shipping address.
Please verify your:
- Recipient name;
- Street address;
- Apartment or unit;
- City;
- State or province;
- ZIP or postal code;
- Country.
If you notice an error, contact:
as soon as possible.
Address changes cannot be guaranteed after fulfillment has begun.
8. Order Changes & Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, we may be unable to cancel or modify it.
After shipment, eligible return requests will be handled under our Return & Refund Policy.
9. Shipping Delays
Delivery delays may occur because of circumstances outside our reasonable control, including:
- Customs inspections;
- Weather;
- Natural disasters;
- Carrier disruptions;
- Public holidays;
- Peak shopping seasons;
- Transportation interruptions;
- Local delivery restrictions;
- Government actions.
Estimated delivery dates are not guaranteed.
10. Lost Packages
If your shipment appears to be lost or has shown no meaningful tracking movement for an extended period, contact:
Please include your order number and tracking information.
We will review the available information and, where appropriate, assist with a carrier investigation.
11. Damaged Packages
If your package or product arrives damaged, please contact us and provide:
- Your order number;
- Photos of the outer packaging;
- Photos of the shipping label;
- Photos or videos of the damaged product.
This helps us assess the issue and determine an appropriate resolution.
12. Delivered but Not Received
If tracking shows that your package has been delivered but you cannot find it, we recommend:
- Checking your delivery area;
- Asking household members;
- Checking with neighbors;
- Checking reception or mailrooms;
- Contacting the local carrier.
If you still cannot locate the package, contact:
13. Multiple Shipments
Some orders may be sent in multiple packages due to inventory location, product size, availability, or logistics requirements.
You may therefore receive multiple tracking numbers.
14. Business Days
Business days generally mean Monday through Friday, excluding applicable public holidays.
15. Contact Us
For questions about shipping, tracking, or delivery:
Email: support@casecorex.com
Please include your order number whenever possible.