Refund policy
Return & Refund Policy
At CASECOREX, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, your item must:
- Be in the same condition as when you received it;
- Be unused, unworn, and undamaged;
- Include the original packaging, tags, and accessories where applicable;
- Include a receipt or other proof of purchase.
To request a return, please contact:
Please include your order number and reason for the return.
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address by email.
Please do not send products back without contacting us first.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the problem.
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products;
- Items that have been used, worn, altered, or damaged after delivery;
- Items missing original packaging or accessories;
- Gift cards;
- Products that cannot be returned for hygiene or safety reasons once opened or used.
Certain clearance or final-sale products may also be non-returnable where clearly indicated before purchase.
If you are unsure whether your product is eligible for return, please contact support@casecorex.com.
Exchanges
If you would like a different product, color, size, or compatible model, the recommended process is to return the original eligible item and place a new order after your return has been approved.
If the item you received is damaged, defective, or incorrect, please contact us before placing another order.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.
Returned products must generally be:
- Unused and unworn;
- In their original condition;
- In their original packaging;
- Complete with applicable accessories and tags.
Proof of purchase may also be required.
Certain products, including customized goods and certain sealed goods that are not suitable for return once opened, may be exempt from the right of withdrawal where permitted by law.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for your refund to be processed.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Contact Us
For questions regarding returns, exchanges, damaged products, or refunds:
Email: support@casecorex.com