Privacy Policy

This Privacy Policy describes how CASECOREX (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with our online store.

Our store is powered by Shopify, which provides the e-commerce platform used to operate our website and process certain customer information.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with CASECOREX, we may collect the following categories of personal information.

Contact Information

This may include:

• Name;

• Email address;

• Shipping address;

• Billing address;

• Other contact details provided during checkout or customer service communications.

Order Information

This may include:

• Products purchased;

• Order number;

• Order value;

• Shipping method;

• Order status;

• Return or refund information;

• Customer service history.

Payment Information

Payments are generally processed through Shopify and/or third-party payment providers.

Depending on the payment method selected, payment providers may collect information such as:

• Credit or debit card information;

• Billing information;

• Payment authorization information;

• Transaction information.

CASECOREX does not necessarily directly store complete payment card information.

Payment information may instead be securely processed by Shopify Payments or other third-party payment providers.

Device & Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Language settings;

• Referring website;

• Pages viewed;

• Time spent on pages;

• Website interactions;

• Approximate geographic information;

• Cookie and similar technology identifiers.

Customer Communications

If you contact us, we may collect information contained in your communications, including:

• Email address;

• Order number;

• Messages;

• Product questions;

• Photos or videos submitted regarding damaged or defective products.

2. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

• Process and fulfill orders;

• Process payments;

• Provide shipping and tracking information;

• Provide customer support;

• Handle returns, exchanges, and refunds;

• Communicate regarding orders;

• Detect and prevent fraudulent transactions;

• Maintain website security;

• Improve our products and Services;

• Analyze website performance;

• Personalize the shopping experience;

• Maintain customer records;

• Comply with legal obligations;

• Resolve disputes;

• Enforce our Terms of Service.

Where permitted by applicable law and subject to applicable consent requirements, we may also use certain information for advertising, analytics, or marketing purposes.

3. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit our store, place an order, use checkout, or interact with Shopify-powered features.

Information may be shared with Shopify where necessary to:

• Host our online store;

• Operate checkout;

• Process orders;

• Prevent fraud;

• Provide analytics;

• Maintain security;

• Improve Shopify services.

Shopify processes personal information according to its own privacy practices and applicable data protection laws.

4. Payment Providers

When you make a purchase, your payment information may be processed by third-party payment providers.

These providers may process information necessary to:

• Authorize transactions;

• Verify payment methods;

• Detect fraud;

• Process refunds;

• Comply with financial regulations.

Your use of a third-party payment provider may also be subject to that provider's privacy policy.

5. Shipping & Fulfillment Providers

To fulfill and deliver orders, we may share necessary information with shipping, logistics, fulfillment, warehouse, and delivery partners.

This may include:

• Recipient name;

• Shipping address;

• Contact details;

• Order information;

• Tracking information.

Depending on the shipment, logistics providers may include international carriers, regional carriers, local postal services, fulfillment providers, or other delivery partners.

We only provide information reasonably necessary to fulfill and deliver your order.

6. Service Providers

We may use third-party service providers to help operate our business.

These may include providers offering:

• Website hosting;

• Payment processing;

• Order management;

• Logistics;

• Email services;

• Customer support;

• Fraud detection;

• Analytics;

• Advertising;

• Marketing technology;

• Website security.

These providers may process personal information on our behalf only as necessary to provide their services, subject to applicable agreements and laws.

7. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly;

• Remember shopping cart contents;

• Remember preferences;

• Maintain login sessions;

• Understand website traffic;

• Measure website performance;

• Detect fraud;

• Improve functionality;

• Measure advertising performance;

• Provide relevant marketing where permitted by law.

Some cookies are necessary for our website to function, while others may be used for analytics or advertising purposes.

Depending on your location, you may be provided with options to manage non-essential cookies.

You may also control certain cookies through your browser settings.

Disabling cookies may affect the functionality of some parts of our website.

8. Analytics

We may use analytics services to understand how customers interact with our website.

Analytics information may include:

• Pages visited;

• Traffic source;

• Device information;

• Approximate location;

• Session activity;

• Website interactions;

• Purchase-related events.

We use this information to understand website performance and improve our Services.

9. Advertising & Marketing

Where permitted by applicable law, we may work with advertising or marketing platforms to measure campaigns and show relevant advertisements.

These providers may use cookies, pixels, or similar technologies to understand interactions with our website.

Depending on applicable law and your location, you may have the ability to opt out of certain targeted advertising or marketing activities.

You may unsubscribe from promotional emails at any time using the unsubscribe option contained in applicable marketing communications.

Transactional communications relating to an order, payment, return, refund, or customer service request may still be sent where necessary.

10. How We Share Personal Information

We may disclose personal information to:

• Shopify;

• Payment processors;

• Shipping carriers;

• Fulfillment providers;

• Customer service providers;

• Analytics providers;

• Advertising and marketing providers;

• Fraud prevention and security providers;

• Professional advisers;

• Government authorities where legally required.

We do not disclose personal information except where reasonably necessary for our business operations, to provide our Services, with your consent, or where required by law.

11. Business Transfers

If CASECOREX undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor entity may continue to process personal information in accordance with applicable privacy requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order history;

• Customer service requirements;

• Accounting obligations;

• Tax requirements;

• Fraud prevention;

• Legal obligations;

• Dispute resolution;

• Contractual requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law and our operational requirements.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;

• Loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

However, no internet transmission, electronic storage system, or security method can guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials associated with our Services.

14. International Data Transfers

Because CASECOREX operates an online store and uses international service providers, personal information may be processed or stored in countries other than your country of residence.

For example, Shopify, payment providers, logistics companies, cloud service providers, and other business partners may operate internationally.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

15. Your Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information.

These may include the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Request a copy of certain information;

• Restrict certain processing;

• Object to certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Appeal certain privacy decisions where applicable.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact:

support@casecorex.com

We may need to verify your identity before completing certain requests.

16. European Economic Area, United Kingdom & Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, our processing of personal information may rely on legal bases including:

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate interests;

• Consent.

For example, processing order information is generally necessary to fulfill a purchase you have made.

You may also have the right to lodge a complaint with your applicable data protection authority.

17. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these may include rights to:

• Know what personal information is collected;

• Access personal information;

• Correct personal information;

• Delete certain personal information;

• Obtain certain personal information in portable format;

• Opt out of certain targeted advertising or data-sharing activities.

These rights vary by state and may be subject to legal exceptions.

Privacy requests may be submitted to:

support@casecorex.com

18. Children's Privacy

Our Services are not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian authorization.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact us at:

support@casecorex.com

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Services;

• Business practices;

• Technology;

• Legal requirements;

• Shopify services;

• Third-party service providers.

The latest version will be posted on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

CASECOREX

Email: support@casecorex.com

Privacy and customer service requests are handled through email.